How to Increase Customer Engagement on Social Media

How to Increase Customer Engagement on Social Media

How active are you on social media?
Do we need to ask you this question?
Obviously, you are!! Right?

Despite using it for entertaining, do you know that it is the best way to get more customers for your business?

Most businesses understand this and are using it effectively for enhancing customer engagement. On the other hand, most of them are underestimating its power. And, are certainly losing the opportunity to interact with the potential followers that can give them immense profits.

If you are tech-savvy and love to interact with your customers, then social media is the best deal for you. Improving relationships with them will offer you profit and more conversions.

It is the platform to increase customer engagement and reach in Social Media Marketing. A large number of businesses are considering it as the critical catalyst to boost business awareness, loyal customers and to improve conversions and hiring social media marketing agencies. These measures, therefore, navigate directly to tremendous profits.

Posting only the content on social media is not going to give you fruitful results if it is about your brand promotion. The central aspect that can help you out is the strong social media engagement. All it requires is the perfect plan. Therefore, the question – ” What major aspects should you consider while outlining the plan- simple as replying to the users on the internet or something else?” is required here.
You need a solid plan that can give you exceptional results and ensures substantial social media engagement. The consequences will not only give you potential customers, but some practical, beneficial deals are integrated into that package.

There is no doubt that active social media engagement intensifies customer brand engagement, boost word of mouth, grows brand loyalty- all are significant conversion measures comparative to advertising.
We are here to make you aware of those tips that can help you out to boost social media engagement, also, enhances your brand awareness. So, let’s get started!!

Table of Content:

Set your goal first

Before commencing any business, it is a must that you have outlined your goal. Whatever your business deals with implies directly to what key elements you will follow while creating the strategy.
Though, those goals will make it clear what your followers will get while communicating with your brand on social media. If we consider that your target audience has most of the educated people, then you should focus on giving advice, answering questions and sharing resources.
Check out the below points that you need to consider while creating goals:
Get regular reply of the campaigns and the products
Discovering and nurturing the leads

Share the information that can convert your visitors into potential customers
Amend the plan in between (only if required)

These were some of the measures that you should follow to define the goals to get more benefits.

Understand your audience

Whom you are going to target should be known first. It is because of the reason that it is vital to get into their head before making any move. Posting frequency, social copy and which content should be shared can be done after that.

Your audience can only let you know what their taste is and what they would like to see.
Several businesses are left behind by only guessing what their customers like to see and do not get a productive engagement in return. And the end up thinking- where they went wrong?? The only reason is – not knowing their audience.

So, better is to spare some time and understand them – their likes, dislikes, needs, pain points etc. Ask them- what they are looking for or struggling with and how you can offer them the perfect solution.
Follow the right approach and open the doors for your business to get more engagement.

Optimize social media profile

You should know that each element of your social media profile can be checked for better optimization and visibility. So, it is critical to know all the ins and outs of them to stand out. We have gathered some of the productive ones. Check out below:

  • Easily accessible user name
  • Noticeable brand logo or photo
  • Effective use of keywords- should be natural
  • Do-follow link (back to your website)
  • In addition, check out the other measures, like the keywords, images you are integrating.
  • Ask for opinions

Ask about reviews from the customers and make your brand be the central topic of discussion. We, as the customers like to converse about the products, we like the most and those who require improvement. Same goes with them.

Make your audience leave feedback, reviews as the direct readers or comments on your review page.
It could be really beneficial if you own the review page on facebook. And, when happy customers leave feedback, they are opening the doors for the arrival of new customers for you. This information will be advantageous for those who have not decided to purchase from you.
Note: Following the strategy that lets you perform any offensive act can suspend your social media page. Therefore, be in the circle of law.

Let Customers know that you like to hear from them as their reviews will be constructive for you to create new products or to improve the existing ones.

Formulate only the valuable content

Create the content that the visitors like to read, and that makes them more engaging. The content could be anything-any photo, graphic, any video or any poll on twitter.
Sharing the content that attains you the positive feedback from the customers is the best deal. But, before sharing, check whether the content is inspiring, relatable, funny etc.
Finalize the content which has some emotion attached. But, also, avoid the topics that can heat up the audience or are sensitive.

If the sharing content is making the audience approaching their needs, then your social media marketing strategy is useful and is engaging as well.

Use an analytics tool to examine the engagement

It is similarly important to examine the engagement levels on social media to check out whether you are on the right track or not. It could be done in the form of right analytic tools.
With this, the business owners can get a vision and can improve and amend accordingly. Following these tools, you can track the number of image clicks, links and views to know the appropriate time to post.
With these tools, you can also find out the thriving social media websites for your business. The excellent tools that can measure the engagement level are Twitter Analytics, Google Analytics and Hootsuite etc.

These tools have different functionalities. And experimenting with these, you can guarantee that your goals and approaches are up to the mark or not.

Call to Action (CTA)

CTA assists businesses to make their audience revert the way they want them to by adding psychological touches. Some of the businesses do not take it seriously and forget to update the social media pages.
If the audience is specified to what to revert to then, they will give their best. It would be best if you created you CTA according to your needs – “how would you like the audience to perform -by commenting, sharing or only by clicking the like button.


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Run Contests and Giveaways

You can also opt for the contests and offers giveaways. In return, you can ask the visitors to perform some actions such as visiting the landing page of your website. Several tools can be followed to increase social media followers and for engagement. Here, you need to offer a prize to the winner. You should provide the giveaway with the content which:

  • Promotes education
  • Funny and consistent
  • Increase your brand value

Engaging customers on social media is a continuous task. So, it is required to follow only those strategies that can help you to achieve your goals. Also, justifies the energy and time you are spending. Remember that the visitors are always searching and can find others if you fail to impress.

It is not a difficult task- understand your audience, communicate regularly, and showcase where you are best. That’s all!! Build the connection, make them engaged and establish brand awareness.
Share the social media engagement tactics that work best for you. And, if you have queries and suggestions related to this article, then share in the comment section below.

Author Details


Edward Morris

Edward Morris

Morris Edwards is a web developer & marketing strategist who works with Awebstar, a top SEO agency in Singapore. Apart from this, he loves to write blogs on web design, SEO & internet marketing. Follow him on Facebook and Twitter to get his new articles and updates instantly.

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